Front Office Assistant cum Housekeeper

Front Office Responsibilities :

• Efficiently and professionally manage guest check-in and check-out procedures.
• Handle reservations through OTAs, the ABS system (via Channel Manager), walk-ins, online, and telephone bookings, ensuring accuracy and timeliness.
• Verify payment methods during check-in and process all transactions securely.
• Allocate rooms based on guest preferences and inform them of ongoing promotions or special offers
• Provide detailed information about hotel and airport facilities, services, and policies.
• Remain informed about local attractions and points of interest to assist guests effectively.
• Serve as a welcoming host by ensuring all arrangements for guest arrivals and departures are in place.
• Willing to work on a rotating shift schedule, including mornings, afternoons, and nights.
• Open to transfers between properties as required by management.
• Address guest complaints and concerns promptly and professionally.
• Perform any other duties as assigned by the Branch Manager.

Housekeeping Responsibilities :

Qualifications Required :

Skills & Other Qualities / Preferences Required :

Job Type : Full-time

Pay : RM1,800.00 per month

Benefits :

Work Location : In person