Manager, Financial Lines, Claims, Asia

Primary Details

Time Type : Full time Worker Type : Employee Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery. Jobs responsible for or involved in all stages of insurance claims handling and settlement including claims processing / data entry, claims customer support, claims adjusting, claims investigations and case management. The Opportunity Provide recommendations on business improvement plans / strategies Ensure compliance with QBE policies, procedures and relevant legislations Maintain product, system and process knowledge Attend relevant process and other relevant trainings Contribute to the refinement of processes and procedures to improve systems and procedures Establish and maintain a good working relationship with stakeholders Resolve escalated complaints in a timely fashion Work with stakeholders to maximize opportunities, and achieve operations and service targets Your new role Identify opportunities to increase turn around time and increase customer retention Attend management meetings as directed by the management Delegate workloads if necessary Manage leave approval and administration Proactively manage team and area to deliver the operational targets Prepare and develop action plans to ensure consistent performance and focused development of all team members Manage approvals and administration of DTRs and leave requests Provide coaching, mentoring and necessary disciplinary action to all direct reports Organize and facilitate regular staff meetings About you Bachelor's Degree or equivalent combination of education and work experience Proficiency in MS tools Customer service skills Excellent verbal and written communication skills (English) Leadership and people management skills About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in : Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! ?

• ? Flex and hybrid working options ? Work from home policy ??? Paternity leaves matching with maternity leave ?️ Well-being programs ? Pensions ? Medical benefits ? Globally, access to online learning via LinkedIn Learning ? On top of annual leaves, 3 additional days off (Family care leaves) ? Study leave ? Marriage leave ? Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! ? #EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen. Global Disclaimer

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