Relationship Manager

AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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• CREDIT ACQUISITION
• Lead the Team Members with a focus on originating deals, exceeding clients’ expectations and overall growth.
• Work within the confines of the Risk Management framework.
• ACCOUNT PROFITABILITY
• Maximize earnings potential and revenue of relationships.
• Review and monitor revenue performance.
• Multiple products sold to clients.
• CLIENT RELATIONSHIP MANAGEMENT
• Support, identify, solicit and establish a high value client base for the bank.
• Ultimate ownership of customer relationship and customer interface.
• Activate opportunities and risk criteria.
• Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
• Internal coordination / liaison with service delivery centres / HQ departments to maximize process efficiency and customer satisfaction.
• SERVICE MANAGEMENT
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.
• STAFF DEVELOPMENT
• Mentor and coach to Junior Relationship Manager.
• When and where necessary, to guide and advise the RM of his portfolio management
• COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES
• To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
• Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations / Finance / Compliance.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report.
• To manage the application of AML / CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.

Apply regulatory requirements such as KYC, AML / CFT and procedures at all times.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries : Banking

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