Assistant Manager

Job Description :

1. 2–4 years' experience in operations or customer-facing roles (fitness / retail / hospitality), with at least 1 year as supervisor / team lead.

Passion for climbing (bouldering). Safety-first mindset; First Aid / CPR certified or willing to obtain within 3 months.

Strong people leadership : scheduling, coaching, feedback, and conflict resolution.

Customer-obsessed with clear communication skills in English & Bahasa Malaysia (Mandarin is a plus).

Comfortable with POS / membership systems, cash handling, and basic Excel / Google Sheets reporting.

Organized, hands-on, and calm under pressure.

Willing to work evenings, weekends, and public holidays on a roster.

Right to work in Malaysia.

Drive continuous improvement in operations : identify gaps, propose solutions, and implement best practices.

Job Responsibilities

1. Run daily gym operations : opening / closing, floor management, cleanliness, and customer flow.

Lead Front-of-House team : hire, onboard, schedule, train, and motivate for great service.

Own customer experience : memberships & sales conversion, handle enquiries / complaints, and community relations.

Enforce safety standards : gym rules, incident response, first-aid readiness, equipment & facility checks, risk logs.

Plan and execute programs : intro classes, youth sessions, leagues, and competitions; recruit volunteers and MCs.

Manage retail & inventory : pro-shop ordering, stock counts, vendors, and displays.

Support marketing : promos, partnerships (schools / unis / companies), social content, and event days.

Basic admin & finance : daily cash-up, petty cash, EOD Sales tally, invoices / POs, payroll inputs, and monthly KPI reports (attendance, conversion, retention).

Facilities upkeep : liaise with landlord / technicians; track maintenance tickets.

Benefits :

1. Competitive salary with performance bonus.

Unlimited staff climbing + discounts for immediate family / partner.

Training & certification support : First Aid / CPR, coaching courses, and route-setting workshops.

Clear growth path to Gym Manager / Operations Manager.

Staff discounts on retail / merch and event fees.

Flexible roster & shift swaps; OT / PH-in-lieu per policy.

Paid annual leave & medical / sick leave; EPF / SOCSO / EIS contributions.

Team climbs, comp days, and occasional travel / allowance for events (where applicable).

Job Type : Full-time

Pay : RM3, RM5,500.00 per month

Benefits :

• Additional leave
• Free parking
• Gym membership
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location : Remote