Relationship Manager (Nationwide) – AFFIN Group
Join us at AFFIN where the open minds meet and be inspired by a shared commitment to great work. You don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
Account Profitability, Service Management, Client Relationship Management, Operations Management.
Responsibilities
- Maximise earnings potential and revenue of relationships.
- Review and monitor performance of accounts.
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent NPLs.
- Provide customer level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
- Support, identify, solicit and establish a high value client base.
- Accountable for customer relationship and customer interface.
- Manage proactively a portfolio of SME accounts by monitoring status and credit risk of each account.
- Coordinate and liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
Additional Responsibilities
Act as Backup Compliance Coordinator and assume responsibilities under BNM’s document policy and Bank’s Anti-Money Laundering Guidelines / Manual for the Business Centre (BC).Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.Champion Operational Risk Management (ORM) activities in the Business Unit.Liaise with Group Operational Risk Management (GORM) on ORM activities.Report all operational defects via Loss Event Database (LED) in a timely manner.Utilize Operational Risk tools (RCSA, KCS, KRI, ScAN) in managing risk exposure.Undertake additional responsibilities assigned by immediate superior as required.Act as Backup BCP / DRP Coordinator for Business Contingency Planning.Job Requirements
Degree in Accounting, Finance, Banking, Business, Economics or similar discipline.Experience in marketing and credit processing.Strong command of Bahasa Malaysia and English, both oral and written.Good public speaking and presentation skills.Overall knowledge of Bank’s Credit, Operations and Product.Keep abreast with SME issues, policies and trends in the country.Basic business acumen and industry knowledge.Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Banking
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