Specialist, Air Operations

Position Summary

To plan, organize and monitor Air Operations activities, to ensure proper control and compliance in place during various stages including customers management; agent management; freight management and all the Air Operations documents, to meet high service quality requirements at minimal cost.

Responsibilities

• Promptly and professionally, attend to customer & oversea office requests.
• Keep accurate records of discussions and correspondence with customers / oversea offices with proper filing, archiving, ensuring easy retrieval of information.
• Responsible for cargo consolidation planning, booking space & equipment with carriers and airlines.
• Develop relevant reports and measurements relating to operations processes.
• Maintain and develop contacts with customers, carriers, airlines and other service providers in achieving a consistent and reliable service level.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
• Ensuring data entry, Operations administration, costings and revenues are applied to each individual shipment.
• Ensure accuracy on Billing / Filling up invoices / job files.
• Ensure Daily Milestone report is updated on timely manner.
• Ensure tracking is always updated.
• Handle dangerous goods shipments.
• Other duties as assigned to the position.

Requirements

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