Senior / Executive, Customer Service (Insurance / TPA) - (Mandarin Speaker)

Overview

Doctor Anywhere’s Operations team drives the success of our TPA business, handling end‑to‑end claims, Letter of Guarantee issuance, customer service, business processing and panel network management. We support both virtual and in‑person clinical services, ensuring smooth daily operations and swift resolution of any issues.

About the Role

We are looking for a Senior Executive / Executive, Customer Service (Insurance / TPA) – (Mandarin Speaker) to work in our Contact Centre Customer Service team. This role focuses on providing accurate information on group medical insurance policies and products, while delivering a high‑quality customer service experience in a fast‑paced environment.

Key Responsibilities

• Primary contact for customers related to group medical insurance policies and products
• Handle enquiries via telephone and email, ensuring high standard of quality
• Maintain excellent interpersonal relationships with insurance policyholders
• Deal with all instructions, queries and service requests promptly, accurately and within company specified timeframes
• Well versed with pre‑authorisation and issuance of Letter of Guarantee process

Qualifications & Experience

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech‑enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017, DA’s mission is to make healthcare simple, accessible, and efficient for all. We leverage technology to enable individuals towards preventive, long‑term health via holistic offerings including telehealth, physical clinics, pharmacies, mental wellness, specialist consults, and an online marketplace for supplements, healthy snacks, home‑based health screening and vaccinations.

Employment Details

Seniority level : Entry level

Employment type : Full‑time

Location : 1Powerhouse, Bandar Utama, Petaling Jaya, Malaysia

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