Application Support Executive (Kuala Lumpur, MY and PH based) Malaysia, Philippines

Application Support Executive (Kuala Lumpur, MY and PH based)

• Promptly acknowledge and accurately categorize incoming support tickets based on priority and urgency.
• Serve as the primary contact for support issues, conducting first-level troubleshooting to diagnose and resolve reported problems promptly.
• Offer timely advice and assistance to clients, addressing inquiries and providing effective solutions to their challenges.
• Act as single point of contact, answering questions and guiding clients through a spectrum of support-related queries.
• Function as the central point of contact for bug resolution, overseeing the entire process from identification to resolution.
• Collaborate closely with project teams, delivering regular updates on bug resolution progress and escalating issues as needed.
• Monitor and ensure strict adherence to Service Level Agreements (SLAs), offering regular reports on SLA performance.
• Work collaboratively with project teams to escalate matters related to specific projects, ensuring timely and effective resolution.
• Perform efficient debugging and testing activities to swiftly identify and address technical issues.
• Draft detailed bug tickets and enhancement requests, facilitating clear communication between clients and the project / product team.
• Proactively follow up with clients, ensuring their satisfaction, collecting valuable feedback, and addressing any outstanding concerns.
• Collaborate seamlessly with technical and project teams to provide a customer-focused support experience.

Qualifications

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About Lexagle

Application Process

By equipping companies with the best tools to solve their problems, we make a small step towards addressing the world’s bigger problems.

Join our growing team of passionate movers and build the next generations of contracts together with us.

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