Retail Specialist

ITCAN Pte Ltd WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Retail Specialist

ITCAN Pte Ltd WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from ITCAN Pte Ltd

• Conducting product demonstrations. Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services; i.e. sales, servicing and administration at outlets and comply with the guidelines, policies, procedures and SLAs.
• Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
• Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
• Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools, policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company direction.
• Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers, providing customers with advisory, product ownership experience and good after sales support.
• Resolve and update customers’ enquiries and complaints and ensure quick and efficient service to maximise customer satisfaction by taking ownership of customers’ issues.
• Involve in special events or outside sales and servicing initiatives (e.g. device launching) as set by management and execute departmental improvement initiatives at the outlet level.
• Provide continuous and positive feedback to Retail Manager / Retail Senior Manager on operations and other relevant matters for improvement purposes.
• Maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.
• Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.

JOB REQUIREMENT

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at ITCAN Pte Ltd by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr