Senior Associate - Quality (Contract)

Overview

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Senior Associate - Quality (Contract)

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DHL Express Location : Kuala Lumpur, Malaysia (Malaysia) Responsibilities

Reconcile invoiced information with payment data accurately and timely. Strong analytical skills; interpret data, identify trends, and suggest improvements. Appropriate handling of sensitive information; high level of attention to detail. Respond to inquiries regarding policies and procedures. Act as primary problem solver concerning cash and duty shipment discrepancies. Create and maintain tracking reports related to country ageing performance. Prepare weekly outstanding open item reports in a timely manner. Provide support for internal projects and centralization efforts. Participate in internal and external meetings with all stakeholders. Able to investigate and resolve queries according to Service Line Agreements. Contribute to capturing potential Revenue Leakage for shipments with discrepancies. Register relevant data in e-dash to monitor status of work. Qualifications

University Degree or equivalent by experience. Well versed with Microsoft Excel and SAP. At least 1.5 years of experience in a similar position. Good communication in English : oral and written. Ability to analyze with a logical thinking process. Attention to detail and ability to meet tight deadlines. Able to work on evening shifts, public holidays, or weekends when required. Engage, communicate, and build networks with the AR, RTR, Billing, and BPO teams. Customer oriented; process oriented; able to work under pressure. Team player and highly collaborative. Job function

Quality Assurance Industry

Transportation, Logistics, Supply Chain and Storage Note : Referrals increase your chances of interviewing at DHL Express.

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