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Customer Services Operation Executive
Dietrich Logistics Malaysia Sdn BhdCyberjaya, Selangor, Malaysia30+ days ago
Job descriptionCandidate must possess at least SPM / Diploma / Advanced / Graduate Diploma in Logistic / Transportation or equivalent. Preferably specialized in Logistics / Supply Chain or equivalent. 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation. Multi-language will be added advantage. Proficiency in Microsoft Office. Ability to work independently and under pressure in a fast-moving environment. Able to work as a team player, pro-active, self-motivated and high sense of responsibility. Good interpersonal, communication and analytical skills. Positive attitude, organized, and able to prioritize tasks. Fresh graduates are welcome to apply, will provide in-house training for 3 to 6 months Preferably from Cyberjaya / Putrajaya area. EPF / SOCSO / EIS Annual leave Medical insurance Bonus depending on Company and Individual performance Team building Company trip Company annual dinner Birthday celebration Fun seasonal celebration Outstanding career growth & professional development opportunities
Job Responsibility
- Promote excellent customer service and ensure satisfaction is delivered consistently.
- Build a strong relationship with customer.
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- To take charge of problem-solving activities in relations to quality failure.
- Complete bookings with carriers and submission of shipping instructions with great accuracy.
- Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required- Comply with companyâs standard operating procedure (SOP) and quality policy.
- Communicate with superior to improve department processes.
- Understand individual's processes and Key Performance Indicators (KPIs).
- Perform any other tasks as and when assigned by the superior.  Â
Job Requirements
Job Benefits
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Customer Service Executive • Cyberjaya, Selangor, Malaysia
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