IT Support Specialist

( We are looking for a motivated

IT Graduate

to join our team. The ideal candidate will possess a strong technical foundation, a keen willingness to learn, and a proactive, self-driven attitude. In this role, you will be responsible for diagnosing and resolving technical issues, supporting end-users with expert guidance, and contributing to the delivery of high-quality service experiences. Please note that this position may require occasional travel to customer sites. Key Responsibilities : Technical Support :

Provide expert-level technical support for software applications and services ensuring swift and effective resolution of technical issues. Customer Service :

Actively engage with customers to understand their technical problems, providing timely and effective solutions that enhance customer satisfaction. System Monitoring and Maintenance :

Continuously monitor the software system for performance issues, proactively detecting and addressing potential problems to maintain optimal system functionality. Process Improvement :

Contribute to the development and enhancement of support processes. For example, create automation tools to simplify data entry process and extract information from the system, improving efficiency and accuracy. Continuous Learning :

Stay updated with the latest technologies and best practices in contact center solutions and software engineering ensuring the application of cutting-edge techniques and knowledge in daily tasks. (Apply now at #J-18808-Ljbffr