Senior Associate - Quality (Contract)

Job Responsibilities

Reconcile invoiced information with payment data accurately and timely. Strong analytical skills; able to interpret data, identify trends, and suggest improvements. Handle sensitive information appropriately with a high level of attention to detail. Respond to inquiries regarding policies and procedures. Act as the primary problem solver for cash and duty shipment discrepancies. Create and maintain tracking reports related to country ageing performance. Prepare weekly outstanding open item reports in a timely manner. Support internal projects such as transition and centralization. Participate in internal and external meetings with stakeholders. Investigate and resolve queries according to Service Line Agreements. Contribute to capturing potential revenue leakage for shipments with discrepancies. Register relevant data in e-dash to monitor work status. Qualifications

University Degree or equivalent by experience. Proficient in Microsoft Excel and SAP. At least 1.5 years of experience in a similar position. Good communication skills in English, both oral and written. Ability to analyze data with logical thinking. Attention to detail and ability to meet tight deadlines. Able to work evening shifts, public holidays, or weekends when required. Ability to engage, communicate, and build networks with AR, RTR, Billing, and BPO teams. Customer-oriented, process-oriented, and able to work under pressure. Team player and highly collaborative.

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