Collections Executive / Credit recovery (Penang) ( Immediate Hiring)

Collections Executive / Credit recovery (Penang) ( Immediate Hiring)

Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.

Enforcing policies and procedures related to payment, cancellation, and suspension / termination of customer services.

Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms / procedures, payment histories, statements of account, among others.

Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments.

Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.

Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.

Assisting in the maintenance of customer contact information.

Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Performing other related tasks as required.

Qualifications

• At least a Bachelors degree in any field or relevant discipline.
• Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment.
• Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.
• Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.
• Commitment to excellent customer service
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Must be flexible to work as per the business requirements

About EPS Malaysia

EPS Malaysia is a leading recruitment, outsourcing and search specialist offering INNOVATIVE, COST-EFFECTIVE and VALUE-ADDED services to our customers and business partners. Our range of services includes :

With regional presence and offices around Asia Pacific, we have worked with many reputable organizations including multinationals, government agencies and local companies to meet their manpower requirements. Our long customer list and being awarded with ISO 9001 : 2015 standards and multiple achievement awards within the industry is a strong testimony of our track record and professionalism.

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