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Digital Marketing Advisory Analyst- Korean Speaker
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia16 hours ago
Job descriptionBachelor’s Degree in Marketing, Digital Marketing, Business Management, IT or related field. 1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply. Excellent communication skills and demonstrated proficiency with written, spoken in languages required - English and Korean speaking. Basic understanding of digital-marketing metrics (CPM, CTR, eCPM). Foundational HTML / CSS / JavaScript awareness. Familiarity with in-app ad platforms such as Google AdMob, AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub / FAN, Chartboost will be an added advantage. Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms). Strong customer empathy and chat / email etiquette. Clear, concise writing adaptable to developer audience. Critical thinker who can follow troubleshooting flows and know when to dig deeper. Fast learner, able to absorb product & policy changes quickly. Comfortable in a rapidly changing environment and multicultural setting.
Overview
Digital Marketing Advisory Analyst - Korean Speaker
Responsibilities
- Own end-to-end resolution of AdMob tickets per shift.
- Troubleshoot common questions : SDK “no-fill”, payment holds, policy-center warnings, basic mediation setup.
- Gather logs / screenshots, replicate issues on test devices and document root cause & fix.
- Educate developers on best-practice ad placements and simple revenue levers.
- Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality.
- Capture knowledge-base gaps and suggest article updates.
Job Qualifications
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Digital Marketing • Kuala Lumpur, Kuala Lumpur, Malaysia
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