Talent.com
This job offer is not available in your country.
Customer Quality Engineer

Customer Quality Engineer

InterplexParit Buntar, Perak, Malaysia
13 days ago
Job description

About Company

Interplex is a world-class business dedicated to providing best-fit customized interconnect solutions. We design and manufacture groundbreaking interconnect and mechanical products for a wide range of markets such as Medical and Information & Communications Technology.

Leveraging our extensive technical expertise, vertically integrated manufacturing capabilities and global footprint enable us to quickly and cost-effectively solve complex customer problems. We create value by helping our customers reduce their Total Cost of Ownership by leveraging our unique multi-disciplinary skillset from both electro-mechanical and mechanical disciplines.

Sustainability and innovation are Interplex\'s drivers to develop and produce products responsibly to minimize our environmental footprint and foster our approach in giving back to society. Learn more at

Why Join Us

We believe that our employees are our greatest assets. We create opportunities for you to grow your skills and unleash your potential to advance your career. Our dynamic, collaborative, and inclusive culture encourages continuous learning, professional growth, and a sense of purpose. Together, we can make a sustainable contribution while shaping the future. At Interplex, we recognize our inquisitive workforce for challenging conventions and developing transformative solutions. When you immerse yourself in the unconventional, the possibilities are endless. Whether you are starting your career or planning your next move, Interplex offers opportunities to innovate, improve, and create a positive impact while learning new skills and sharing your knowledge within a purpose-driven, sustainable business.

Privacy Policy

By applying to this job posting, you agree with and acknowledge our privacy policy.

Job Summary

  • The Quality Engineer serves as the primary interface between the manufacturing facility and the customer for all quality-related matters. This role is responsible for ensuring customer satisfaction by addressing quality concerns, managing complaints, driving continuous improvement initiatives, and maintaining compliance with customer-specific requirements. The CQE works cross-functionally with production, engineering, and supply chain teams to prevent and resolve quality issues.

Main Responsibilities

  • Customer Interaction & Complaint Management : Act as the main contact for customer quality concerns and issues. Manage and lead the response to customer complaints, including 8D, 5-Why, or other root cause analysis methodologies, Ensure timely and effective communication with customers regarding quality issues and resolutions.
  • Quality Assurance & Control : Monitor and track customer-specific quality KPIs (PPM, RMA rate, audit scores, etc.), Ensure all customer quality requirements are understood and implemented throughout the production process. Coordinate containment, corrective, and preventive actions for customer returns and nonconformities.
  • Problem Solving & Root Cause Analysis : Lead root cause analysis and implement corrective / preventive actions for internal and customer-reported issues. Use quality tools such as FMEA, Control Plans, SPC, and DOE.
  • Audit & Compliance : Support or lead customer audits and visits. Ensure compliance with ISO 9001, IATF 16949, or other relevant industry quality standards.
  • Continuous Improvement : Participate in continuous improvement initiatives (e.g., Lean, Six Sigma, PDCA) to enhance product quality and customer satisfaction. Analyze data to identify trends and recommend improvements.
  • Documentation & Reporting : Prepare and maintain quality documentation such as MRB, COPQ, PPAP, NPI / APQP, and customer reports. Generate reports for management on customer quality metrics and improvement activities.
  • Quality Awareness : To provide training to above mentioned subordinates on QC / QA related functions. To conduct quality related training support to other departments as and when required.
  • Management System : To prepare / update ISO 9001, IATF 16949, ISO 14001 and OHSAS 18001 / ISO 45001 documents related to QA Department as and when required. To assist QA Manager in implementing and maintaining the QMS & EMS System, ISO 9001, IATF 16949, ISO 14001 and ISO 45001 Management System. To assist QA Manager in liase with certification body / customer for compliance audit / surveillance audit when required.
  • Qualifications

  • Diploma / Degree in Mechanical, Material, Industrial or Mechatronics Engineering.
  • Minimum 2 ~ 5 years experience in mechanical or mechatronics manufacturing Quality Assurance for Executive or Senior Executive and Engineer or Senior Engineer.
  • Communication skills with customers, Willing to travel, Computer literate and ISO 9001, IATF 16949, ISO 14001 and ISO 45001 knowledge.
  • Proficient in problem-solving tools and methodologies (8D, 5-Why, Fishbone, etc.).
  • #J-18808-Ljbffr

    Create a job alert for this search

    Quality Engineer • Parit Buntar, Perak, Malaysia

    Related jobs
    Product Engineer

    Product Engineer

    Versatile Creation Sdn BhdBayan Lepas, Penang, Malaysia
    Quick Apply
    Responsible for process control during the phase of domestic product transfer.Participate in technical reviews for transfer product order intake and lead. MP (Mass Production) stage, including ECN / P...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Principal Product Quality Staff Engineer

    Principal Product Quality Staff Engineer

    Motorola SolutionsPenangMalaysia, Penang, Malaysia
    Motorola Solutions values your privacy • •.Principal Product Quality Staff Engineer page is loaded## Principal Product Quality Staff Engineerlocations : Penang, Malaysiatime type : Full timeposted ...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Staff Engineer Technology Development

    Senior Staff Engineer Technology Development

    Infineon Technologies AGKulim, Kedah, Malaysia
    Participate in the development of the next generation GaN power technology platform.Participate in the development of the next generation GaN power technology platform. Lead a project work package f...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Sr. Quality Engineer

    Sr. Quality Engineer

    JabilBayan Lepas, Penang, Malaysia
    Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.Serve as liaison between...Show moreLast updated: 3 hours ago
    Sales Engineer

    Sales Engineer

    EPS ConsultantsPerai, Penang, MY
    Quick Apply
    Analyze existing and new business market opportunities including extensive marketing research and business development.Establish sales strategies in search of business opportunities and enhancement...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Quality Manager

    Quality Manager

    PlexusGeorge Town, Penang, Malaysia
    QA Manager – NATURECEUTICALS SDN.As the QA Manager, you will play a crucial role in maintaining and enhancing the quality standards of NATURECEUTICALS SDN. This full‑time position requires an experi...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Quality Engineer (QA)

    Quality Engineer (QA)

    Bizlink GroupSeberang Perai, Penang, Malaysia
    Participates in new product introductions and validates processes through Quality Assurance.Devises sampling procedures and designs and develops forms and instruction for recording evaluating and r...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Engineer Complaint Management

    Engineer Complaint Management

    Infineon TechnologiesPenangMalaysia, Penang, Malaysia
    To perform the role of customer complaint management and reporting of customer complaint cases.Required to perform in-depth electrical failure analysis, data collection and data analysis to support...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Staff Test Engineer

    Staff Test Engineer

    PlexusGeorge Town, Penang, Malaysia
    A proactive and detail-oriented QA Engineer to manage and improve product quality throughout the supply chain, production process, and customer experience. This role ensures our grooming products me...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Staff Quality & Reliability Engineer

    Staff Quality & Reliability Engineer

    TE ConnectivityButterworth, Penang, Malaysia
    Business Planning Improvement & IT Internship.We are looking for an Business Planning Improvement & IT Internship with an interest in automation to support our IT team in streamlining processes, de...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    ADVANCED SUPPLIER QUALITY ENGINEER

    ADVANCED SUPPLIER QUALITY ENGINEER

    TE Connectivity CorporationSeberang Perai, Penang, Malaysia
    Select how often (in days) to receive an alert : .At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected ...Show moreLast updated: 15 hours ago
    • Promoted
    Sales Engineer

    Sales Engineer

    Sunrise Industrial Supplies Sdn BhdSeberang Perai, Penang, Malaysia
    Provide technical support and product demonstrations to potential customers, showcasing the features and benefits of our industrial assembly tools, mold & die components, stud welding equipment, an...Show moreLast updated: 21 days ago
    • Promoted
    Test Engineer 2

    Test Engineer 2

    Lam ResearchPenangMalaysia, Penang, Malaysia
    In this position, you as a Test Engineer that involves mainly on new product transfer and transition, will develop, implement and maintain methods, operation sequence and processes in the manufactu...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Engineer

    Sales Engineer

    IMI Industrial AutomationPenangMalaysia, Penang, Malaysia
    An adventurer to explore and secure new business opportunities that drives business growth, foster strong customer relationships, and deliver solutions to solve customer pain points.The in-depth kn...Show moreLast updated: 21 days ago
    • Promoted
    • New!
    Quality Engineer (Sheet Metal / Machining / Metal Parts)

    Quality Engineer (Sheet Metal / Machining / Metal Parts)

    Kingdom BSL Technology Sdn. Bhd.Seberang Perai, Penang, Malaysia
    Quality Engineer (Sheet Metal / Machining / Metal Parts).Supplier Quality Engineering Job Responsibilities : .Participate in new supplier development reviews and annual reviews.Provide on-site guidance t...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Quality Engineer (Warehousing)

    Quality Engineer (Warehousing)

    DSV Global Transport and LogisticsBayan Lepas, Penang, Malaysia
    The Quality Engineer ensures that products and processes meet established standards by designing quality control systems, performing inspections, analyzing data, and implementing corrective actions...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Technical Analyst, Operations Quality

    Technical Analyst, Operations Quality

    CelesticaKulim, Kedah, Malaysia
    The Supplier Quality Engineer works closely with supply chain, quality, manufacturing, and the engineering department, to facilitate and manage successful supplier partnerships to ensure supply cha...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Supplier Quality Engineer

    Supplier Quality Engineer

    Sinergia TalentsBayan Lepas, Penang, Malaysia
    Supplier Quality Audit, Customer or internal complaints on part quality issues and project management.Knowledge of MSA, SPC, FMEA and GD & T. Review and analyze supplier SCAR and 8D methodology and ...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    QA Engineer

    QA Engineer

    Histotech EngineeringBayan Lepas, Penang, Malaysia
    Conduct a root cause analysis and coordinate with the relevant third party to address the rejection issue.Collaborate with the Production team to develop strategies and carry out inspections during...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Service Engineer (Team Leader)

    Service Engineer (Team Leader)

    Kone MéxicoGeorge Town, Penang, Malaysia
    Service Engineer (Team Leader) page is loaded## Service Engineer (Team Leader)locations : George Towntime type : Full timeposted on : Vandaag geplaatstjob requisition id : R Customer Relationsh...Show moreLast updated: 15 hours ago