E-Commerce Operation Manager (Marketplace)

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As the Operations Manager, you'll be a key member of our E-commerce team who play a crucial role in shaping and executing our operational strategy, ensuring that all our E-Commerce business operations run smoothly, efficiently, and with exceptional quality. You'll be responsible for building a robust operational framework, managing day-to-day operations, and leading a high-performing team. If you are a strategic and hands-on leader who is passionate about building efficient operations and empowering a team to achieve great things, this could be the opportunity where your leadership makes a real impact, we’d love to hear from you!

What You'll Do

• Develop and Optimize Operational Frameworks : Design, implement, and continuously improve the operational processes and standard operating procedures (SOPs) for the D2C business. This includes managing workflows for client onboarding, store management and reporting.
• Team Leadership and Management : Lead, mentor, and motivate the Operations team to ensure they meet performance targets. You'll be responsible for team development, performance reviews, and fostering a collaborative and productive work environment.
• Oversee Day-to-Day Operations : Ensure all operational tasks are completed accurately and on time, maintaining high standards of quality and efficiency. You'll be the point person for resolving operational issues and implementing corrective actions.
• Cross-Functional Collaboration : Work closely with other departments, including Account Management, Brand Strategy and Creative Development, to ensure seamless execution of business strategies and projects.
• Performance Monitoring and Reporting : Define and track key performance indicators (KPIs) to measure the effectiveness of operational processes. Prepare and present regular reports to the Department Head, highlighting progress, challenges, and opportunities for improvement.
• Quality and Compliance : Ensure all operations adhere to company policies, industry standards, and regulatory requirements.

Who You Are

Why You'll Love It

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