E-COMMERCE ADMIN

Bellarista is a Malaysian fashion brand dedicated to redefining beauty, elegance, and confidence through its range of premium products and services. Established with a passion for quality, style and innovation, Bellarista has quickly grown into a trusted name among customers seeking sophisticated and reliable fashion solutions. Currently, we are looking for an

E-Commerce Admin

who is detail-oriented, organized and proactive to manage our daily operations across TikTok, Shopee, Instagram, and Website. Responsibilities

Order & Customer Service Process and manage orders from TikTok Shop, Shopee, and website. Print airway bills, update tracking, and coordinate with the packing team. Respond to customer inquiries via chat, comments, and DMs. Handle customer complaints, return / refund requests according to SOP. Inventory & Product Listings Monitor stock availability and notify team for restock. Ensure product catalog is accurate and updated on all platforms. Inspect and record any damaged products (torn, loose stitching, defects). Coordinate with the production / repair team to fix or rework item (e.g., sewing, minor repairs). Update system or stock list to mark products as damaged, repaired, or non-sellable. Report product issues to owner / management for quality control. Ensure only good quality products are packed and delivered to customers. TikTok Assist in planning and uploading TikTok content (feed & live). Support TikTok Live sessions (reply comments, prepare products). Monitor TikTok Shop performance (orders, ratings, reviews). Register products for TikTok campaigns (e.g., Payday Sale, 11.11, Raya). Set up product discounts, vouchers, and promotions. Monitor campaign performance and share reports with the team. Shopee Manage product listings and updates on Shopee Seller Centre. Update vouchers, promotions, and campaign participation (e.g. 11.11, Payday). Post content on Shopee Feed and support Shopee Live sessions. Track shop performance and assist in monthly reports. Register for Shopee campaigns and upload required product details. Set product discounts, vouchers, and ensure campaigns run smoothly. Website & Instagram Update website banners, landing pages, and product uploads (product listing, price and description). Assist in monitoring traffic, abandoned cart & sales reports. Support Instagram content posting (feed, reels, stories). Reply comments / DMs and help manage engagement. Reporting & Admin Prepare daily / weekly sales, inventory, customer and performance reports. Keep records of customer feedback, refunds, and product quality issues. Support other admin tasks when needed. Requirements – E-Commerce Admin

Minimum SPM qualification. Diploma or Bachelor’s Degree in Business, E-Commerce, Communication, or related fields is an advantage. 0–2 years of experience in e-commerce, administration, customer service, or online business (experience in fashion industry is a plus). Passion for fashion, online shopping, and digital trends. Familiar with platforms such as : Shopee Seller Centre, TikTok Shop, Instagram & Facebook Microsoft Office / Google Sheets (Excel for reports & inventory) Basic knowledge of online store management (order processing, listing updates, Shopee / TikTok campaigns). Strong communication skills for handling customer chats, DMs, and comments. Organized, detail-oriented, proactive, and able to multitask in a fast-paced environment. Bonus points if you have experience with : Supporting TikTok Live / Shopee Live sessions, Basic content editing (CapCut, Canva), A good interest in fashion is an added advantage. Benefits

Leadership Training Program & On site Coaching KWSP / PERKESO provided Professional Development Annual Employee Appreciation Dinner & Raya Dinner Company Trip Yearly Bonus Performance-Based Bonus Team Activities Training provided Supportive team environment and dynamic work culture.

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