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(WFH) Customer Service Executive

Alpha Iota BPOSeremban, Negeri Sembilan, Malaysia

1 day ago

Job description

Customer Service Executive

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Retain existing customers by building rapport and providing customer satisfaction.
Deliver excellent customer service via live chats.
Provide accurate information on products and services.
Consistently meet individual and team KPIs and goals.
Maintain a high degree of integrity and confidentiality, protecting customers’ information.

Qualifications

At least 1 year of experience in customer service, preferably live chat.

Fluent in English, Bahasa Malaysia, and Mandarin (written and spoken).

Fast typing skills.

Critical thinking skills focused on issue resolution and customer satisfaction.

Can work independently in a fast‑paced environment, result‑oriented and disciplined.

Computer literate; proficient in Windows OS, MS Office, and Google Applications.

Available for 9‑hour shifts, 5 days per week, including weekends and public holidays.

Own laptop and reliable internet connection.

Working Hours

Morning Shift : 8 AM – 5 PM

Evening Shift : 4 PM – 1 AM

Midnight Shift : 11 PM – 8 AM

Benefits

Exciting work‑from‑home opportunities.

Learning & development programs.

Lucrative salary package.

Health and wellness perks & benefits.

Motivating and supportive teams.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

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Customer Service Executive • Seremban, Negeri Sembilan, Malaysia

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