Customer Service Executive

Sunway Medical Centre Bandar Sunway is Hiring

Job Description :

1) Customer Service and Attend to Enquiries

• Receive customers' & patients' enquiries (walk-in or via telephone) and provide clear & precise information when required
• Provide clear directions of Hospital's facilities to customer upon inquiry
• Assist customers & patients by directing them to the respective departments and / or consultants' clinic
• Triaging & understanding patients' medical condition so as to be able to provide accurate & appropriate referral to the consultants
• Provide personalized attention to customers & patients especially for those who face difficulties
• Ensure all enquiries and concerns are promptly looked at and addressed appropriately
• Comply with the basic customer service courtesy protocol – greetings, smile and eye contact and to address to customers & patients appropriately
• Maintain customers' & patients' confidentiality and discreteness at all times

2) Attend to VVIP / VIP Customers & Patients

3) Handling of Feedbacks / Complaint Management

Job Requirements :

2 years

of relevant working experience,

preferably in healthcare, retail or hospitality industry.

Benefits Provided :

Hiring process :