Cloud Solutions Engineer

The Role :

• React and respond to automated alarms and perform necessary troubleshooting / analysis.
• Perform necessary on-call escalation for further investigation.
• Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
• Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
• Interface with engineering partner / on-site engineer to fulfil customer function and performance request.
• Develop service FAQs and cases periodically based on service requirements, and share with others.
• Responsible for networking fundamentals and protocols (e.g., DNS, TCP / IP, HTTP / HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.
• Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
• Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies.

What we are looking for :

Additional Considerations :

Fresh graduates with relevant internship experience are welcome to apply.