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Cloud Solutions Engineer
Bytecenture Consulting Sdn BhdKepong, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDiploma and / or Degree in Computer Science, Information Technology or equivalent. Required language(s) : Mandarin (Speak, Write, Read) and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Familiar with cloud and networking. Coding language such as Python and / or Golang (Go) would have added advantage. Preferable basic Live Streaming relevant knowledge such as video and audio encoding / decoding, CDN, RTMP, real-time communication (web RTC). Guidance & training will be provided. QA Engineers with experience in log analysis, root cause identification, and basic system troubleshooting are also welcome.
The Role :
- React and respond to automated alarms and perform necessary troubleshooting / analysis.
- Perform necessary on-call escalation for further investigation.
- Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
- Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
- Interface with engineering partner / on-site engineer to fulfil customer function and performance request.
- Develop service FAQs and cases periodically based on service requirements, and share with others.
- Responsible for networking fundamentals and protocols (e.g., DNS, TCP / IP, HTTP / HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.
- Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
- Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies.
What we are looking for :
Additional Considerations :
Fresh graduates with relevant internship experience are welcome to apply.
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