IT engineer- Application support (Kubernetes & Docker container)

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Position Overview

Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensure efficient and compliant daily operations.

This role also supports Operation and maintenance of application-development platforms—including Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform—as well as xCloud service platforms such as xCloud Service Console and Automation Working Platform (AWP).

Responsibilities

Responsibilities cover service-request handling, daily inspections, alert and monitoring triage, incident resolution, change management, configuration management, and service reporting. Receive work orders, e-mails, or instant messages from IT users, BU users, the monitoring center, and Level 2 teams; respond via e-mail or message, create tickets, and manage the full ticket life cycle—response, update, escalation, and closure.

Core Responsibilities

• User Support
• Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access)
• Deploy and configure office equipment (Windows / macOS / mobile devices)
• Respond to service desk tickets within 20 minutes (initial response)
• System Maintenance
• Perform basic server health checks (CPU / memory / disk space)
• Assist in patch deployment and backup operations (following change management processes)
• Maintain IT asset database (devices / licenses / IP addresses)
• Process Execution
• Document and escalate incidents per established procedures
• Update knowledge base articles (FAQs / solution repository)
• Execute security compliance tasks (password policy enforcement / antivirus scans)
• Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform Operation
• Ensure the stable operation of the company’s Kubernetes clusters and be able to quickly locate and resolve production issues.
• Maintain and upgrade Kubernetes core components to improve the stability and operational efficiency of large-scale container clusters.
• Maintain and optimize services in the Kubernetes ecosystem, including container networking, image management, and observability.
• Provide day-to-day business support and on-call duty to guarantee service availability and user experience.

Qualifications Experience

Mandatory Requirements

Preferred Qualifications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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