IT Support Engineer

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

We have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

Job Description

The IT Support Engineer is responsible for delivering technical support and troubleshooting services to end-users, ensuring the smooth operation of IT systems. This role involves managing incidents and service requests through a ticketing system, resolving hardware / software issues, supporting IT infrastructure, and collaborating with the regional support team in Singapore.

Key Responsibilities

• Technical Support & Ticket Management :

Provide first and second-level support for IT issues via the ticketing system.

Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365.

Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.

Assist in diagnosing and resolving basic network issues (LAN, Wi-Fi, VPN).

Engage with the IT support team in Singapore for issue escalation, knowledge sharing, and coordination of cross-site support activities.

Generate regular reports on ticket resolution metrics, asset inventory, and compliance status.

Apply patches and updates to ensure system security and compliance.

Participate in IT projects such as hardware refresh, software rollouts, and system upgrades.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

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