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Client Advisor
RichemontKuala Lumpur, Kuala Lumpur, Malaysia26 days ago
Job descriptionCultivates strong client relationships and develops client loyalty Efficiently develops the client portfolio (Sales & Care Service when applicable) Executes targeted CRM actions Participates to client events and acts as an Ambassador of the Maison Respects all brand and boutique policies and procedures Participates to inventories Participates to the set up and breakdowns at opening and closing of the boutique Participates to the implementation of Visual Merchandising guidelines Assists with special projects when requested Possess commercial acumen with good selling skills Service and client focused Strong interpersonal skills, curiosity and team spirit Preferably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment Good product knowledge in luxury retail landscape
JOB MISSION
As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio. You will also participate in the daily boutique operations.
KEY RESPONSIBILITIES
Sales Achievements
- Ensures a unique and exceptional client experience during a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to client(s) needs and motivations
- Strives to always improve and surprise the client(s)
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of After Sales
- Meets individual and boutique targets, both quantitative and qualitative
- When applicable, deals with Care Service by managing repair orders
Client Relationship & Portfolio Development
Daily Boutique Operations
QUALIFICATIONS
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Client Advisor • Kuala Lumpur, Kuala Lumpur, Malaysia
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