IT Onboarding Implementation-E-payment Platform China Market

IT Onboarding Implementation-E-payment Platform China Market

Team : Professional Services – Implementation Service Desk (ISD)

Role Overview, As a User Onboarding within the ISD team, you'll guide customers through their onboarding journey

Key Responsibilities

• Proactively engage and guide users through the onboarding process
• Unblock and enable users by facilitating internal processes and managing owned tasks on their behalf
• Monitor the pipeline for upcoming projects and manage a portfolio of users to be onboarded
• Lead and coordinate automated activities, ISD Onboarding Agents, and other E-Payments experts to deliver onboarding activities and address user questions
• Drive continuous improvement of the service and own a program workstream (e.g., user communication, process improvement, data intelligence)
• Measure and report the progress status and completion of user onboarding

We're looking for enthusiastic and resilient individuals committed to going above and beyond for our customers.

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