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IT Support Staff(Immediate Hiring) - China Market
TranscosmosKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionEducation & Experience : Minimum 3 years of experience in helpdesk, IT support, or desktop engineering. Industry certifications such as MCSE, MCITP, CompTIA A+ , or ITIL are preferred. Language : Being able to speak, read and write in Mandarin is an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Technical Skills : Strong proficiency in troubleshooting Windows, macOS, and iOS; good understanding of networking and security-related issues; ability to support Standard T1 agents by sharing best practices; foster team efficiency through knowledge sharing and cooperation. Advanced Troubleshooting : Capable of managing escalated and complex technical issues; able to identify recurring issue patterns and take preventive actions. Process Improvement : Experience in documenting knowledge base articles and SOPs; skilled in optimizing support workflows for better performance. Task & Time Management : Ability to manage complex tasks while balancing multiple priorities; adherence to SLA timelines and responsiveness to urgent issues. Work Schedule : Flexible and adaptable to shift-based working hours; willing to handle critical issues during high-priority time slots.
IT Support Staff(Immediate Hiring) - China Market
Working Day : Monday-Sunday (5 days working 2 days off days)
Joining Date : 20 October 2025
Job Roles & Responsibilities
- Advanced Technical Analysis : Perform in-depth technical analysis to identify recurring issues. Contribute to long-term solutions and process improvement initiatives.
- Technical Guidance & Mentorship : Act as a reference point for Standard T1 agents. Provide guidance in technical troubleshooting and best practices. Collaborate closely with T2 engineers to acquire and share new procedures.
- Complex Incident Handling : Assist in handling complex issues with Standard T1 agents. Independently manage higher-difficulty incidents prior to escalating to T2.
- Documentation & Training : Contribute to the creation of solution documentation and training content. Support continuous knowledge development for the T1 team.
- Workflow Optimization : Analyze existing workflows and identify areas for operational improvement. Recommend and implement changes to enhance service efficiency.
- Job Requirement
Qualifications
Note : The company information included in this description is provided for context and does not alter the responsibilities or qualifications listed above. This posting does not imply job availability or any guarantees of employment.
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Support China Market • Kuala Lumpur, Kuala Lumpur, Malaysia
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