Responsibilities
Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO 9001 & ISO 14001 standards. Support certification and recertification audits. Act as the main contact for customer complaints, analyze trends, and propose improvements. Monitor QA / QC performance, prepare management reports, and lead corrective / preventive actions (CAPA). Drive process improvements using Lean Six Sigma, PFMEA, and SPC. Work with R&D and Production to integrate quality into new product development. Manage customer audits and support supplier evaluation / qualification. Mentor and develop QA / QC team members, fostering a culture of quality and continuous improvement. Ensure compliance with regulatory requirements and manage quality / environmental risks. Operational Responsibilities Supervise QC inspections, testing, and laboratory analyses to ensure accuracy and compliance. Oversee non-conformance reports (NCRs) and monitor the effectiveness of corrective actions. Maintain records of QA / QC activities and prepare monthly quality reports. Ensure proper upkeep of laboratory facilities, equipment, and stock of chemicals / materials. Ensure products meet customer and regulatory requirements, including COA submissions via OEM system. Enforce safety, PPE usage, and 5S workplace standards. Carry out any other duties assigned by management. Education & Experience Requirement : Bachelor’s degree in Chemistry (preferred), or in a related Science / Technical field. Minimum 3 years’ proven experience as QA / QC Manager with team leadership. Certified Lead Auditor for ISO 9001 QMS. Strong knowledge of laboratory systems and analytical techniques in a QC / Commercial setting. Experience in production or manufacturing environment. Proficiency in listening, reading, and writing in Chinese.
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Manager • Shah Alam, Malaysia