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Customer Service Specialist

Customer Service Specialist

MOOV LOGISTICSPetaling Jaya, Selangor, Malaysia
9 hours ago
Job description

As a subsidiary of Moov Logistics, KB Liner is a growing player in the shipping and logistics industry, committed to delivering reliable and efficient global solutions. We are now seeking a Customer Service Specialist to join our team. In this role, you will manage end-to-end shipment coordination with overseas agents and suppliers, handle booking inquiries, monitor shipment progress, and prepare and verify documentation. You will also ensure timely billing and release of HBLs, serve as the first point of contact for overseas agents, and promptly resolve or escalate issues as needed. This position requires strong communication and problem-solving skills, as well as the ability to perform under pressure while maintaining high service standards.

Responsibilities

  • Coordinate with overseas agents to manage and track shipments.
  • Handle and monitor inquiries and complaints related to supplier bookings up to vessel loading, including billing and timely release of HBLs.
  • Maintain accurate shipping records, invoices, and documentation for each shipment.
  • Monitor performance and build strong working relationships with overseas agents.
  • Serve as the first level of escalation for issues raised by overseas agents.
  • Escalate unresolved issues to the Supervisor on the same day for immediate action.

Requirements

  • Minimum 2 years of relevant experience in shipping agency, liner operations, or logistics customer service.
  • Familiarity with shipping documentation, port procedures, and customs clearance.
  • Fluent in English (spoken and written).
  • Ability to liaise effectively with overseas agents and internal departments.
  • Proficient in MS Office, Excel, and preferably shipping-related systems (ERP, Portnet, etc.).
  • Detail-oriented, well-organized, and able to handle multiple tasks under pressure.
  • Strong team player with willingness to learn and grow under guidance.
  • Willing to work at UOA Business Park, Subang Jaya
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    Customer Service • Petaling Jaya, Selangor, Malaysia

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