Customer Service Specialist

About the role

Our client is looking for a proactive and customer-centric Customer Service Specialist. In this role, you'll be essential in delivering outstanding support to their customers, ensuring a smooth and satisfying experience that builds long-term loyalty.

Responsibilities :

• Interact with customers through inbound chat channels, addressing inquiries and concerns with speed and professionalism.
• Provide clear and friendly responses to users, resolving technical issues or account-related questions with care and efficiency.
• Troubleshoot and resolve problems with empathy and a customer-first mindset.
• Deliver accurate information and helpful guidance to ensure a positive and seamless customer experience.
• Spot areas for process improvement and suggest ways to enhance service quality.
• Stay informed about current company products, services, and promotions to better assist customers.

Requirements :