Head, Production Engineering(Malaysia,India)

Overview

Head, Production Engineering (Malaysia, India)

This role could be based in Malaysia and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Hive Head CST Operations and Technology support is a critical leadership role accountable for the end-to-end operational and strategic oversight of its global technology support of its global ICS Technology support and operations functions. This role is pivotal in driving end-to-end service excellence, ensuring high availability and performance of critical systems, and fostering a culture of continuous improvements across multiple domains.

As a production custodian, it is expected to ensure that the design, planning and execution of delivery is aligned with the Bank’s governance, change delivery standards and Technology strategy and standards. The role works closely with the Sub-domain Tech leads, Chief Product Owners, Product Owners, Engineering Leads, Business Analysts, PMOs and Scrum Masters throughout the delivery lifecycle.

As the Operational leader for key production chapters – including IAM (Identity and Access Management), CyOps, PAN-ICS Testing, KTLO Automation, Estate Management and Infrastructure maintenance and Technology Service management, the role will be responsible for enabling operational rigor, situational intelligence, and enterprise resilience through people, process and platform integration.

The Hive Head CST Operations and Technology support has a broad scope, requiring a modern leadership approach, including delegating to and trusting the Production chapter Leads and Scrum Masters, supporting them their ownership of and accountability of production stability. This includes :

• Production Support and SRE teams which provides command and control (L1); specialist support (L2) and SRE teams which provides continuous improvement covering across Cyber Security applications, infrastructure, Service Management
• Production Engineering will drive the strategic Tooling and Automation agenda across ICS Security estate focussing on production automation, observability, and self-service for consumers of Cyber Security services. This will support the key agenda of the CST strategy, around automation, efficiency and reducing costs & driving adoption of reducing manual toil.
• Provide Testing services across PAN ICS
• Release Engineering responsible for full end to end testing across ICS BAU and Programme organisations ensuring alignment and compliance to mandatory testing standards, controls and policies, as well as driving testing automation agenda ensuring cost effective and on-demand testing solutions and services.
• Contributing to the development of Product strategies and roadmaps
• Partnering with the CPOs and Hive POs to prioritise, plan and deliver on Project roadmaps.
• eSDLC compliance and assurance processes including Quality Assurance, Testing and TPS
• Estate Management including managing roadmaps, obsolescence, security patch compliance and deployments.
• Interactions with 1st line incident response teams, conducting Root Cause Analysis (RCA) and ensuring fix resolution is prioritized in the Product Backlog

In conjunction with the Product Owner, manage the unified engineering backlog in line with guidelines for SRE Keep the Lights On (KTLO), Error and Innovation budgets.

Strategy

The Hive Head CST Operations and Technology support will be responsible for adopting and driving the adoption of new ways of working as we transition away from Information Technology Infrastructure Library (ITIL)-based engineering and support towards Site Reliability Engineering (SRE)-based full stack engineering. This will encompass adopting and executing CST strategies relating to

Business

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Other Responsibilities

Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Requirements & Skills

Qualifications

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Other

Unlock job insights

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Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

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