Senior Executive, Authorisation -Central Fraud Management

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The role involves monitoring real-time and post-event transactions across card fraud and internet banking for suspicious activity, analyzing alerts from existing detection systems, and conducting in-depth reviews of flagged transactions.

• Monitor real-time and post-event transactions across card fraud and internet banking for suspicious activity
• Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
• Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
• Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
• Investigate suspicious transactions by gathering data from internal systems and external sources
• Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
• Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
• Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
• Contribute to the development and refinement of fraud detection standard operating procedures
• Maintain accurate records of investigations and support audits as required
• Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
• Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
• Process manual mail order / telephone order requests received from merchants
• Support Customer Service Department after office hours

Receive reports on lost / stolen cards for both credit / Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards

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