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Inside Sales Specialist
eLearningMindsPuchong, Selangor, Malaysia28 days ago
Job descriptionFollow up with new leads from partner software free trials, building strong first impressions. Highlight product benefits and align solutions with client needs to drive conversions. Collaborate with the business team to close deals and meet sales targets. Ensure customers maximise product usage by providing guidance, training, and best practices. Keep clients informed of product updates and new features to enhance efficiency. Act as the primary contact, handling inquiries and coordinating with support teams for resolution. Identify opportunities to upsell additional licenses, premium features, or expanded services. Prepare tailored proposals that showcase the value of add‑ons and training Bachelor’s Degree in Business, Marketing, or a related field. Minimum 2 years’ experience in sales or business development, preferably within the eLearning or technology space. Experience in B2B sales is preferred. Strong communication and negotiation skills with the ability to engage decision‑makers. Good understanding of, or ability to quickly take up, education technology‑related solutions. Comfortable using CRM and productivity tools (e.g. Zoho CRM, Miro, ClickUp). Fluent in Bahasa Malaysia and English; Mandarin is a plus.
Head of Software & Service Pillar | Partnering with L&D and Educators to Deliver Innovative Digital Learning Solutions for Sustainable Growth
The Inside Sales Specialist plays a critical role in managing and growing Annual Recurring Revenue (ARR) by ensuring timely license renewals, strengthening customer relationships, and maximising product adoption. This role is dedicated to serving existing customers, providing customer success support, and driving upselling and cross‑selling opportunities. By proactively engaging clients, ensuring they maximise their software usage, and guiding them through renewals, this role contributes to the company’s revenue growth and customer retention strategy.
RESPONSIBILITIES
License Renewal and Customer Retention
- Manage license renewals proactively, ensuring timely contract extensions to prevent churn.
- Track renewal timelines, maintaining accurate records of contracts and engagement.
- Engage regularly with customers to reinforce product value and encourage long‑term retention.
- Identify churn risks and implement strategies to safeguard customer loyalty.
Lead Follow‑Up and Conversion
Customer Engagement and Support
Upselling and Cross‑Selling
QUALIFICATIONS
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Sales Specialist • Puchong, Selangor, Malaysia
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