Process Executive - Japanese / Mandarin Speaker

Role

Role : Process Executive - Japanese / Mandarin Speaker

Location : KL, Malaysia (Remote)

Job Summary

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24 / 7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Key Responsibilities

• Data entry : Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below :
• Quality : Ensuring quality outputs and meeting required AHT / KPI / SLA
• Knowledge : Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
• Proactiveness : Proactively raise any discrepancies, issues or bugs.
• Efficiency : Meeting datelines for any given project or task

Essential Skills

Nice to Have Skills

Qualifications

Graduation / 13 years of education is the minimum qualification requirement

Travel required

Travel MAY BE required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

About Cognizant

Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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