Bank Customer Service [Permanent | Basic up to 4K | Shift Basis | 3mins to LRT]

Bank Customer Service - Permanent

Handle customer inquiries & complaints regarding banking products via inbound call and email.

Ensure the highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Additional Information & Compensation

• Earliest shift start at 6am, latest shift end by 3am
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break). Rest 2 days (Off day may be split)
• 1 month classroom training (Mon – Fri, 9am – 6.30pm). Mandatory attendance
• PERMANENT
• 14 days Medical Leave
• Quarterly KPI Incentives (up to RM2,000)
• RM500 Bonus upon confirmation (One time off)
• RM350 Fixed Shift Allowance / up to RM900 if night shift
• RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
• OT claimable
• Double Pay on Public Holiday
• Medical & Insurance coverage (including Immediate Family)
• Dental & Optical RM400 per annum
• Yearly Performance Bonus and Salary Review in March

Application Questions

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