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Sales Administration Assistant

AFAA GROUP INDUSTRIES SDN. BHD.Kuantan, Pahang, Malaysia

14 days ago

Job description

Overview

AFAA GROUP INDUSTRIES SDN. BHD. is hiring a Full time Sales Administration Assistant role in KUANTAN, Pahang. Apply now to be part of our team.

Qualifications

Memiliki sekurangnya pendidikan menengah / SPM atau setaraf.
Boleh berbahasa Melayu dan Inggeris(advantage).
Memiliki pengalaman sekurangnya setahun pengalaman bekerja dalam bidang berkaitan.(advantage)
Boleh bekerja di Gambang, Pahang.
Mempunyai pengalaman dalam pengendalian platform e-dagang seperti TikTok dan Shopee adalah satu kelebihan.
Mahir menggunakan WhatsApp untuk komunikasi jualan.

Responsibilities

Manage Order

Manage product replacement

Track order

Manage logistic / courier

Host live monitoring

Memberikan consultant kepada pelanggan secara atas talian melalui call dan WhatsApp

Bertindak sebagai pemaklum kepada wakil pengedar dan customer denganmemberitahu event syarikat, promosi produk dan kempen ganjaran yang dijalankan.

Menerangkan tentang syarikat, produk dan promosi kepada semua pelanggan-pelanggan dan bakal pelanggan syarikat.

Mengekalkan hubungan yang kukuh dengan pelanggan, menyampaikan kepada mereka mengenai produk syarikat, harga dan promosi.

Berpengetahuan untuk pengendalian pelanggan online dan offline dan membalas semua mesej daripada pelanggan.

Setiap hari perlu berhubung dengan pelanggan dan kenalpasti apa yang pelanggan perlukan.

Sentiasa beramah mesra dengan pelanggan melalui telefon atau chat.

Kendalikan panggilan telefon daripada pelanggan dan membuat panggilan telefon kepada pelanggan untuk sebarang promosi dan keperluan setiap hari untuk membuat susulan servis kepada pelanggan.

Dispute report kepada customer service tiktok serta arrange segala urusan courier.

Memastikan kepuasan pelanggan supaya pelanggan boleh membuat repeat order dan memberikan rating yang terbaik untuk produk syarikat.

Untuk membangunkan pangkalan saluran peniaga (CRM – Database) yang kukuh untuk jualan pada rangkaian produk sedia ada

Menyediakan perkhidmatan jualan berkualiti tinggi dan perkhidmatan selepas jualan kepada pelanggan

Skop tugasan adalah mengikut penstrukturan syarikat yang akan diberi maklum kepada masa ke semasa.

Menyediakan report daily dan monthly tentang performance customer database.

Mengurus dan memantau jualan di pusat jualan dalam talian seperti TikTok Shop dan Shopee.

Menjalankan tugas-tugas pentadbiran jualan termasuk mengurus pesanan dankomunikasi melalui WhatsApp.

Mengelola dan menyelenggara iklan di platform media sosial seperti Facebook dan Instagram.

Menyediakan bahan promosi seperti poster menggunakan Canva atau Photoshop.

Mengedit dan menerbitkan video pemasaran untuk TikTok, Instagram dan Facebook menggunakan aplikasi seperti CapCut.

Mengendalikan strategi pemasaran melalui WhatsApp blasting bagi menjangkau pelanggan baharu dan mengekalkan pelanggan sedia ada.

Membantu dalam urusan pelanggan harian dan memastikan tahap kepuasan pelanggan sentiasa tinggi.

Supply database kepada team sale recruitment.

Benefits

Opportunities for promotion

Professional development

#J-18808-Ljbffr

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Sales Assistant • Kuantan, Pahang, Malaysia

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