Client Relationship Executive

About the job Client Relationship Executive

The company is an award winning Interior Design firm based in Kuala Lumpur, providing comprehensive turnkey design solutions to residential and commercial clients. To date, we have completed more than 500 residential and commercial projects and have been awarded numerous awards such as Designer of The Year

Job Description

• Handle all project handovers to clients for residential interior design and renovation projects.
• Elevate the client experience by ensuring that handovers are professionally conducted.
• Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes.
• Check everything before handover to ensure readiness.
• Set appointments with clients and project teams for handovers.
• Walk through the whole house with the client during handover, ticking off all work from the quotations.
• Record all defects identified during the handover and promptly arrange for touch-ups or repairs.
• Liaise closely with clients on the progress of defect rectification.
• Ensure that any shortcoming is addressed promptly and with care to assure clients that their needs are being met.

Job Qualifications

Remuneration

RM 3,000 - RM 3,500

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