Customer Service Admin (Logistic) - Basic up to RM6000 - PJ #BPG5#

Overview

Customer Service Admin (Logistic) - Basic up to RM6000 - PJ

Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner. Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing. Manage order fulfillment issues to ensure accurate and timely shipment arrangements. Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters. Prepare financial analyses, generate data reports, and monitor inventory allocation. Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed. Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries. Participate in customer service projects, assist in training team members, and provide support during short-handed situations. Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.

Responsibilities

• Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.
• Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.
• Manage order fulfillment issues to ensure accurate and timely shipment arrangements.
• Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters.
• Prepare financial analyses, generate data reports, and monitor inventory allocation.
• Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed.
• Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries.
• Participate in customer service projects, assist in training team members, and provide support during short-handed situations.
• Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.

Qualifications

Note

It is Asia Recruit's vision to enrich people's lives through better employment opportunities and to provide companies with quality HR consultancy and solutions that help them get the right candidate, increase productivity, improve efficiency and manage the bottom line. As a licensed recruitment agency in Selangor, Melaka and Johor, with license no : JTK 230C, JTKSM 512A & JTKSM 751A under the Ministry of Human Resources, Malaysia, we represent our clients, locally and internationally from small to large multinational organisations across various industries.

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