Customer Service Representative Japanese Speaker

Customer Service Representative Japanese Speaker

IntelliPro, Federal Territory of Kuala Lumpur, Malaysia

Position Type : Contract 12 months (Renewable)

Location : KL Sentral

Salary Range : up to RM 7,500

Working Hours : 7AM-4PM / 11AM-8PM (No night shift)

Working Days : Mon-Fri

Responsibilities

• Manage and resolve complex customer support cases escalated from our BPO partner teams and internal channels.
• Provide exceptional support to users and partners via phone and messaging, acting as a subject matter expert.
• Perform deep-dive analyses into escalated issues to identify root causes and report findings and potential solutions to your Team Lead.
• Propose and help implement improvements to support policies and logic to increase customer satisfaction and efficiency.
• Identify and suggest operational improvements to optimize internal workflows and team productivity.

Requirements

About Us

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation : The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Seniority level

Entry level

Employment type

Contract

Job Function

Customer Service

Industries

Staffing and Recruiting

#J-18808-Ljbffr