Desktop Support Engineer

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose - We are looking for a skilled and customer-oriented Desktop Support Engineer with 2–3 years of experience to provide technical assistance to our internal users. You will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth operation of end-user computing devices. Responsibilities we entrust you with - Provide first and second-level support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware, software, and network connectivity issues. Install, configure, and maintain operating systems (Windows / macOS / Linux) and software applications. Set up and manage user accounts, permissions, and passwords in Active Directory. Respond to and manage support tickets via helpdesk system within defined SLAs. Perform routine maintenance and updates on devices and systems. Support video conferencing, telephony, and AV equipment as needed. Assist in maintaining inventory of IT assets and update documentation. Collaborate with other IT team members on larger projects and escalated issues. Maintain security and compliance with company policies and procedures. What matters in the role - Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 2–3 years of hands-on experience in desktop support or technical support role. Strong knowledge of Windows OS (10 / 11), Microsoft Office 365, and common desktop applications. Experience with Active Directory, DNS / DHCP, remote desktop tools (e.g., TeamViewer, AnyDesk), and ticketing systems. Basic understanding of networking concepts (LAN / WAN, IP addressing, etc.). Good problem-solving and communication skills. Ability to work independently and handle multiple tasks effectively. What we Value in Our people You are the CEO of what you do : You show ownership and make things happen You sign your work like an artist : You seek to learn and take pride in the work you do Job Details

Seniority level : Associate Employment type : Full-time Job function : Engineering and Information Technology Industries : Banking and Financial Services

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