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Sales Executive (Malaysia and Singapore)
Dream Technology System Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia4 hours ago
Job descriptionAchieve sales and distribution targets for assigned accounts. Management of trade spend to drive profitable ROI and improved customer / team contribution. Identification and development of new business opportunities. On‑going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets. Maintain and develop relationships across all functions and levels with assigned customer responsibility. Identify new listing opportunities and new account opportunities with the specific customer responsibilities. Understand market environment (Financial climate / trends). Negotiable favorable trading terms on price, service and profitability. Development of Account plan in line with client / company objectives. Identifying opportunities to drive mutual business growth. Regular account meetings / communication to monitor and review progress and investment in line with agreed objectives. Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts. Establish collaborative working relationships with marketing, sales planning, logistics and finance. Provide input to the development of brand and category plans with brand / client managers accordingly and at periodic client / brand review meetings. Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition. Providing data‑driven consultative support and service to high value ABO accounts in order to achieve business objectives. Understands the individual ABO’s motivations and goals and can predict key needs. Analyzes qualification and re‑qualification data to identify root cause problems. Managing all stages of the account management process. Conducts detailed analysis (e.g., KPI's, market trends, ABO business data, rules of conduct and code of ethics compliance and SWOT analysis). Provide support in monitoring of ABO accounts to ensure they stay on‑track to achieve their business goals. Conducting ABO account development activities including regular relationship building at Amway and ABO sponsored events and various proactive and responsive contacts necessary to execute against business objectives. BA / BS Business Administration with emphasis on Sales / Marketing or related area with min 4 years. Willing to travel extensively within Malaysia. Strong verbal and written communication skills in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders. Proficiency in other language will be added advantage. Strong service orientation, relationship building and social skills, able to communicate with people at all levels in an organization. Performance bonus Product Purchase with special rate Free car park, MNC working environment & etc Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable. Develop and implement processes and strategies (local go‑to‑market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals. Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement. Identify the short‑term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain. Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins. Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team. Develop deep insights and actionable recommendations from post‑evaluation analyses and incorporate into customer strategies. Manage reporting of sales and projected sales / margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions. Develop and monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.). Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives. Work closely with the cross‑functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution. Demonstrate advanced knowledge and understanding of the industry / market / competitors / customers. Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods. Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding. Demonstrate strong negotiation and communications skills. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Demonstrate fluency in English, both written and spoken. Providing data‑driven consultative support and service to high value ABO accounts in order to achieve business objectives. Understands the individual ABO’s motivations and goals and can predict key needs. Analyzes qualification and re‑qualification data to identify root cause problems. Managing all stages of the account management process. Conducts detailed analysis (e.g., KPI's, market trends, ABO business data, rules of conduct and code of ethics compliance and SWOT analysis). Provide support in monitoring of ABO accounts to ensure they stay on‑track to achieve their business goals. Conducting ABO account development activities including regular relationship building at Amway and ABO sponsored events and various proactive and responsive contacts necessary to execute against business objectives. BA / BS Business Administration with emphasis on Sales / Marketing or related area with min 4 years. Willing to travel extensively within Malaysia. Strong verbal and written communication skills in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders. Proficiency in other language will be added advantage. Strong service orientation, relationship building and social skills, able to communicate with people at all levels in an organization. Performance bonus Product Purchase with special rate Free car park, MNC working environment & etc Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable. Lead and implement processes and strategies (local go‑to‑market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals. Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals. Identify the short‑term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain. Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins. Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines. Lead systematic post‑evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers. Review customer account reports and analysis. Recommend sales / promotional activities to enhance performance. Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems. Develop and build long‑term strategic relationships with key customers to achieve business objectives. Collaborate with cross‑functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process. Demonstrate advanced knowledge and understanding of the industry / market / competitors / customers. Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods. Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Demonstrate fluency in English, both written and spoken. Support superior in managing day‑to‑day operating expenditures against operating budgets to ensure efficient usage of resources. Provide inputs to customers' business plans based on "post analysis" which could include integrating Nielsen data, business intelligence data and point of sale information. Report and communicate key performance indicator achievements on projected sales and profitability targets by customers. Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities. Research and report on market / competitor / customer data and other relevant data to provide insights and support for negotiation processes. Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided. Evaluate promotional plans (pre‑and post‑) with supporting qualitative commentary and their impact on customer and brand strategies. Generate daily reports covering in‑store and distribution center inventory, price compensation, promotional items, etc. Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps. Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis. Work closely with the cross‑functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution. Drive self‑learning and improvement in the area of Customer Account Management and DKSH behaviour as part of continuous learning. Demonstrate sound knowledge and understanding of the industry / market / competitors / customers. Demonstrate advanced research and analytical skills. Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding. Demonstrate strong coordination and organization skills in collecting business‑related data. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Demonstrate fluency in local language and ideally in English, both written and spoken.
Job Description
Responsibilities :
- Provide timely and efficient support : Address inquiries related to claims, plan benefits, and other matters with a client‑focused approach. This includes responding promptly to queries via email, phone, or in‑person, ensuring accurate and complete information is delivered to maintain high levels of customer satisfaction.
- Manage communication and documentation processes : Efficiently handle the flow of inbound and outbound mail, phone calls, and routing / filing of documents. This includes prioritizing urgent matters, maintaining accurate records, and ensuring seamless coordination within the department and with external stakeholders.
- Support the Account Management Manager : Act as a reliable resource for achieving company strategies and targets by providing administrative and operational assistance. This involves proactively managing tasks, coordinating schedules, and ensuring smooth execution of projects to meet organizational objectives.
- Prepare client‑specific materials : Develop renewal documents, presentation materials, and tender submissions tailored to client requirements. This entails thorough research, attention to detail, and ensuring that all deliverables are professional and aligned with the company’s branding and standards.
- Consult and update the Schedule of Benefits (SOB) : Review and adjust the SOB during client visits to reflect accurate policy entitlements. Collaborate with clients to clarify their needs, provide guidance on benefits interpretation, and ensure their understanding of policy terms and conditions.
- Collaborate on SOB configuration : Work closely with the Account Management team to interpret and configure the SOB accurately. This includes aligning settings with client specifications, addressing any discrepancies, and ensuring compliance with policy guidelines.
- Test SOB configurations : Conduct rigorous testing of SOB configurations to validate their accuracy and adherence to policy rules. Troubleshoot and resolve any issues identified during testing to guarantee smooth implementation and functionality for end users.
Manager, Customer Account Management
Petaling Jaya, Selangor MYR - MYR Y DKSH Scientific Solutions
Job Summary
To account manage specific customer accounts in line with DKSH company standards policy performance and strategy. Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
General Responsibilities
Client Account Management Executive
Responsibilities :
Requirements :
We are glad to share our benefits : -
Job Description
Location :
Petaling Jaya, MY, MY
Global Business Unit : CG
Job Function : Sales
Requisition Number : Description :
Job Summary
Lead sales, profitability and 5P in‑store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
Functional Skills and Knowledge
Education
Degree in Sales / Marketing or related fields
Client Account Management Executive
Posted today
Job Description
Responsibilities :
Requirements :
We are glad to share our benefits : -
Posted today
Job Description
Job Summary
Lead sales, profitability and 5P in‑store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
Functional Skills And Knowledge
Education
Degree in Sales / Marketing, or related fields
Senior Executive Key Account Management
Posted today
Job Description
Job Summary
Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers
General Responsibilities
Functional Skills And Knowledge
Education
Diploma / certificate in Sales / Marketing or related fields
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Sales Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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