Specialist, Prepaid Analytics & Insights

Specialist, Prepaid Analytics & Insights Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

Awarded For

Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)

Bronze Winner in Cross-Generational Workforce Engagement (2024)

Gold Winner for Excellence in Workplace Culture (2021)

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT)

Special employee discounts for selected F&B Brands

Job Summary

The role supports the Prepaid Team by preparing accurate reports, dashboards, and analyses to track business performance and campaign results. This includes extracting and validating data, delivering recurring and ad-hoc reports, and providing actionable insights to address performance issues and optimize processes. The role also contributes to process improvements and collaborates with cross-functional teams to support decision-making and business needs.

Day-To-Day Activities

Data Preparation & Reporting

Support the Prepaid Team by extracting and preparing data using SQL to produce reports and outputs tailored to business needs.

Prepare and deliver daily, weekly, and monthly recurring reports, ensuring accuracy and timeliness.

Verify report figures and promptly alert stakeholders when discrepancies or unusual trends are detected.

Build, update and maintain Power BI dashboards to track prepaid performance, especially for campaign launches or new product rollouts.

Analysis & Insights

Analyze prepaid business data to identify trends, patterns, and potential issues, providing actionable insights to the team.

Support decision-making by exploring challenges such as performance drops, campaign results or product uptake.

Conduct basic comparable analyses to validate findings and provide recommendations.

Work closely with marketing, operations, and management teams to solve operational challenges and optimize processes.

Process Improvement & Ad-Hoc Support

Support the Prepaid Team to enhance reporting processes, ensuring outputs are efficient and aligned with business needs.

Provide ad-hoc reports and analysis for urgent requests or special projects.

Support other projects and assignments as required by management.

About You

Minimum Bachelor’s degree in Business, Statistics, Computer Science, IT, or a related field.

Passion for working with data and solving business challenges through insights and reporting.

2–4 years of relevant experience in data reporting, analysis, or business intelligence is a plus point, preferably in the telecommunications or prepaid industry.

Strong SQL skills for data extraction and preparation.

Advanced proficiency in Power BI for dashboard design and performance tracking.

High proficiency in Microsoft Excel for report preparation and validation.

Understanding of basic data analysis techniques and statistical concepts.

Highly detail-oriented, ensuring all reports and dashboards are accurate and reliable.

Proactive in highlighting discrepancies, unusual patterns, or potential issues to stakeholders.

Strong communication and interpersonal skills to collaborate effectively with marketing, operations, and management teams.

Ability to manage recurring deliverables and analytical tasks in a fast-paced, dynamic environment.

Analytical thinker with problem-solving skills and a mindset for continuous improvement.

What’s Next? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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