Client Relations Associate
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia12 hari lalu
Penerangan pekerjaanMinimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork.
Responsibilities
- Manage boutique phone calls and emails promptly, ensuring smooth communication flow.
- Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements.
- Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements.
- Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience.
- Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA.
- Maintain accurate CRM data for all new clients and daily boutique traffic reports.
- Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution.
- Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages.
Qualifications
Benefits
Contact
Contact Li Lean Chan Quote job refJN- Phone number +60
#J-18808-Ljbffr
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Associate • Kuala Lumpur, Kuala Lumpur, Malaysia
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