Level 1 Support Engineer

The Level 1 Support Engineer is responsible for providing first-line technical support to end-users. This role involves troubleshooting software issues, assisting with system setups, and ensuring a high level of customer satisfaction through effective communication and problem resolution.

Key Responsibilities :

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues related to software, and network connectivity.
• Escalate complex issues to Level 2 support or other relevant teams as necessary.
• Document all support interactions and resolutions in the ticketing system.
• Assist users with account setup, password resets, and software installations.
• Provide guidance on best practices for operating the software.
• Maintain knowledge of current technologies and tools to provide effective support.
• Participate in training sessions and team meetings to enhance skills and knowledge.
• Contribute to the development of support documentation and knowledge base articles.

Working Conditions :

(Apply now at #J-18808-Ljbffr