Senior IT Support Engineer

Job Responsibilities

• Install, configure, and maintain IT hardware including desktops, laptops, POS systems, printers, servers, and networking devices.
• Provide first-level and second-level troubleshooting for hardware issues across retail outlets and head office.
• Monitor system performance and proactively identify potential hardware failures.
• Manage IT asset inventory (procurement, tagging, tracking, and disposal).
• Coordinate with vendors and service providers for warranty claims, repairs, and maintenance contracts.
• Support store openings, relocations, and hardware rollouts (POS setup, CCTV, routers, cabling).
• Ensure hardware security and compliance with company IT policies.
• Provide training or guidance to staff on basic hardware troubleshooting.
• Document IT procedures, maintenance schedules, and support logs.

Requirements

Benefits

A retail fashion company established in 1995, based in Kuala Lumpur and Johor Bahru, with 21 outlets nationwide carrying international and own brands such as Carhartt WIP, New Balance, Adidas, Neighborhood, Hype Clothing & Crossover.

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