Senior Technical Support EngineerIQGeo • Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Technical Support Engineer
IQGeo • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job descriptionExcellent analytical and problem‑solving skills, diagnosing issues using logs and metrics. Experience with cloud infrastructure (AWS, Azure, GCP) and S3 technologies. Experience with REST APIs, HTTP debugging, and authentication protocols. Working knowledge of Git and CI / CD pipelines such as Jenkins. Strong experience with open‑source software technologies (Apache, OpenLayers, QGIS). Experience with Kubernetes and Docker. Experience with Linux system administration and Bash scripting. Experience with SQL and RDBMS technologies (PostgreSQL). Knowledge of scripting or rules‑based languages (JavaScript, Python). Experience with GIS systems of record (IQGeo, Esri, Smallworld, or QGIS). Experience with customer service desk systems such as Jira Service Management. Industry experience in telecommunications, FTTH (Fiber To The Home), gas, or electric. Enterprise integration, especially web services. Collaboration systems such as HubSpot, Jira Confluence, or Microsoft SharePoint. Mobile application support (iOS, Android, Windows). ETL tools such as Safe Software FME or GeoKettle. Degree in Computer Science, Engineering, or related field; equivalent work experience preferred. Minimum 5 years of comparable technology and industry experience.
IQGeo – Kuala Lumpur, Malaysia
Senior Technical Support Engineer
About the role : The Customer Support department invites a Senior Technical Support Engineer to support IQGeo’s end‑to‑end geospatial software solutions for a growing global customer base. In this role you will work with complex applications and products that utilize cloud platforms, GIS, engineering, and problem‑solving skills. The position requires working weekends once a month (Saturday and Sunday, regular business hours) to support our global customer base and 24 / 7 support coverage.
Duties & Responsibilities
- Provide consulting to clients based on current operational processes and assess fit with IQGeo products.
- Communicate effectively in writing and verbally.
- Support customers via phone, email, or case communication channels.
- Identify customer needs and help resolve issues or clarify product functionality.
- Find solutions to difficult or ambiguous problems.
- Follow up with customers to ensure technical issues are resolved.
- Analyze and report product defects to the Product Engineering Team.
Required Skills & Abilities
Essential Skills
Desirable Skills
Education & Experience
Supervisory Responsibilities
None.
Flexibility & Work‑Life Balance
IQGeo supports flexible working arrangements to help employees balance professional responsibilities and personal commitments.
Work Permits & Visas
Applicants must have the right to work in Malaysia. This role does not sponsor visas or visa transfers.
Diversity & Inclusion
IQGeo values diverse perspectives and encourages applicants from all backgrounds to apply. We are committed to fostering an environment where everyone can contribute confidently and fully.
About IQGeo
IQGeo helps telecommunications and utility companies worldwide to “build better networks.” Our award‑winning geospatial software empowers more than 500 organizations to plan, design, build, and maintain fiber and energy networks essential for a connected and sustainable future.
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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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