Delivery Enablement Manager

Overview

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Analyst. Global Change Delivery (GCD) Business Analysts

are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners. What you’ll do

Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise. Stakeholder complexity – gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts. They will often attend and lead these meetings or workshops with no GCD supervision. Multi-disciplinary – shape business requirements and solution designs. Value Creation

Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved. Brings structure and order to undefined problems and / or large-scale problems, making them easier to address and solve. Uses systemic thinking and creativity in devising solution options. Evaluates relative costs, benefits and obstacles of potential solutions before implementing. Articulates or translates complex information in clear, meaningful and structured way to suit audience. Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk / reward. Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy. Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively. Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early. Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners. Operational Performance

Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner. Identifies areas of impact on the target operating model and designs activities to mitigate impact. Manages requirements traceability through design and delivery. Utilises financial skills to develop a high level business case, considering investment and high level benefits. Manages the change implementation activities, including business readiness assessment, pilot and actual implementation, and reporting status and issues. Manages the change audience through communications, training and development. Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost). Supports programme management with impact assessment for change requests on design, scope, time, budget or effort on the programme plan and provides accurate estimates for handling new requirements, design changes and scope. Supports project or programme resourcing activities. Allocates tasks and objectives to other analysts on a project or programme. Capability and People Development

Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and / or experience. Defines high level responsibilities and objectives for members of the project team and ensures the individuals are used in accordance with their skills and resource requests. Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams. Requirements

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients. Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques. A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery. Outstanding understanding of HSBC Group structures, processes and objectives. Very strong knowledge of the external environment – regulatory, political, competitors etc. Basic Business reengineering knowledge. Business analysis, requirements gathering and design techniques. Change management and implementation management techniques and approaches. What additional skills will be good to have

Proven track record as an outstanding analyst, consultant and / or project manager. Overall financial services industry knowledge with specific functional expertise. Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects. Exposure to business case development and a sound understanding of how design enablers underpin business benefits. Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc). Effective communication, inter-personal and negotiating skills. Excellent decision making and problem solving ability. Sound judgmental skills to identify and resolve problems. Experience of managing resources using appropriate communication, delegation and planning skills. Ability to motivate and lead people, employing appropriate management styles. Proven ability to work across regions whilst maintaining a global perspective. Proven ability to work with senior stakeholders and business sponsor.

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