IT Support Engineer - Basic up to RM 4.5k

Company Background :

We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are looking for IT Support Engineer to join them.

Job Description :

• Diagnosing and resolving technical issues related to hardware, software, and network connectivity, both remotely and in person.
• Setting up new computers, software, and peripherals, ensuring they are properly configured and integrated into the existing network.
• Performing routine maintenance, upgrades, and repairs on computer systems and related equipment.
• Providing assistance and guidance to users on how to effectively use hardware and software, including training on new applications or systems.
• Vendor Support Acting as the point of contact and liaising with vendors for any IT related activities & projects.
• Tracking and managing user support requests, escalating complex issues to higher-level support teams when necessary.
• Maintaining accurate records of support requests, solutions, and system configurations.
• Effectively communicating with users & vendor about the status of their support requests and providing clear, concise instructions.
• Ensuring that all IT-related activities are in compliance with company policies and procedures.

Requirements

If you're interested, you may also share your resume directly to resume@talentrecruit.com.my