Support Engineer

What You’ll Be Doing

Maintain and optimize

Microsoft Azure

cloud infrastructure (VMs, storage, App Services, Networking, DNS). Maintain cloud services such as

MailGun , and

Google Firebase . Provide day-to-day

technical support

for hardware, software, network, and system issues in the office. Troubleshoot and support : Office hardware (laptops, printers, network devices); Internet and local networking; Internal systems, websites, and

Google Workspace

(Gmail, Drive, etc.); DNS and domain-related issues; System issues reported by users. Manage and respond to support tickets via

Freshdesk . Perform routine system checks, updates, and maintenance. Escalate complex issues to the relevant tech teams and follow up to resolution. Maintain technical documentation and inventory of devices. Maintain and support relational databases ( MSSQL ,

MySQL ) including performance tuning and disaster recovery. Oversee

backups ,

recovery

plans, and infrastructure

security

policies. What We’re Looking For

Previous experience in a technical support, IT helpdesk, or IT technician role. Familiarity with office IT setups : routers, switches, DNS settings, Wi-Fi, and network troubleshooting. Hands-on knowledge of

Google Workspace

(Admin Console, Gmail, Drive, etc.). Experience using

ticketing systems

like

Freshdesk

(or similar). Basic knowledge of

SQL

or ability to check logs / query databases is a plus. Strong problem-solving skills and ability to handle multiple issues calmly and efficiently. Good communication skills and ability to support non-technical users. Bonus Skills (Nice to Have)

Experience supporting web systems or cloud platforms (e.g., cPanel, Azure, or AWS). Knowledge of email authentication (e.g., SPF / DKIM). Exposure to remote support tools and device management systems. Why Work With Us?

Stable, full-time role based in Shah Alam. Hands-on experience across systems, networks, and cloud tools. Join a mission-driven team in the sustainability industry. Opportunities to grow into system admin, cloud support, or infrastructure roles.

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