junior it executive

Key Responsibilities :

• Application Support :
• Provide first-level support for HIS, FIS, and HRMS applications.
• Troubleshoot and resolve issues related to these systems.
• Escalate complex issues to senior IT staff or vendors as necessary.
• Assist in the training of staff on the use of these applications.
• IT Infrastructure Support :
• Support the maintenance and troubleshooting of IT infrastructure, including servers, network devices, and computer systems.
• Perform regular checks and preventive maintenance to ensure system reliability.
• Assist in the setup and configuration of new hardware and software.
• Email and ID Management :
• Create and manage user email accounts and IDs.
• Handle password resets and user access issues.
• Maintain accurate records of user accounts and access rights.
• General IT Support :
• Provide first-level support for IT-related issues reported by hospital staff.
• Log and track all support requests using the IT ticketing system.
• Ensure timely resolution of issues to minimize downtime and disruption.
• Assist in maintaining IT documentation and knowledge base.
• Collaboration and Communication :
• Work closely with other IT team members to ensure effective support coverage.
• Communicate effectively with hospital staff to understand and address their IT needs.
• Participate in regular team meetings and training sessions.

Qualifications :

Working Conditions :

Job Types : Full-time, Contract

Contract length : 24 months

Pay : RM3, RM4,000.00 per month

Benefits :

Work Location : In person